Claims guide.

Claims guide.

What to expect when making a claim.

Menu
Claims guide

You’re in safe hands.


When something has happened to you or your loved one, making a claim can feel overwhelming. And that’s ok. We’re here to guide and support you through each step of the process.

What to expect when making a claim.​

STEP 1
Check your cover.

1

STEP 2
Start your claim.

2

STEP 3
Complete forms and provide documents.

3

STEP 4
Your dedicated claims specialist.

4

STEP 5
Assessing your claim.

5

STEP 6
Claims outcome.

6

Make a claim.

Start now.

Supporting your claims process.

We want your claims process to be as easy as possible. Our downloadable claims guides show what to expect and support you through each step of the process.

We’re with you every step of the way.